Review generation and reputation for a restoration company
Reviews are the prominence signal in the map pack and the visible count in a Local Services ad, and in restoration they are hard to get. The customer has just had the worst week of their year. The job ended with a claim dispute or a deductible conversation. Nobody feels like writing a review. The median restoration company has 16 reviews and 41.3% have fewer than 10, not because the work was bad but because nobody asked at the right moment.
The right moment is the final walkthrough, when the house is dry and the equipment is leaving. The tech asks in person, then the office sends a text with the direct review link within the hour. We set that up as a process tied to job completion, track requests by technician, and draft a reply to every review, including the one-star from the renter whose landlord would not pay.
In two weeks you see requests going out after every completed job, a tally by tech, and the first new reviews landing.